SPARE PARTS

How long will it take to get my parts?

If the parts are in stock, we post out the same day (providing the order has come to us before 2pm) and send items by Royal Mail 1st class post.  Post is done Monday-Thursday.  Orders received on Friday-Sunday are done on Monday.

If the parts are not currently in stock, and we are unsure when we may have them available, we will contact you to discuss the situation.

Will I be able to track my order?

Yes, we use a recorded delivery service on orders with product value over £20.00 and a tracking number will be emailed to you.

Are all your parts new?

Most of the parts we sell are new.  

From time to time we will sell parts that are not available from manufacturers; we obtain them by breaking down new or second-hand pushchairs.

What happens if I have ordered the wrong parts? Can I return them?

Yes, you can return them back to us for a refund or a credit as long as it’s not been used or damaged.  We will not refund our postage charge.

Where do I send the parts back to?

Buggy Pitstop,
Syrinity House
324A Headstone Lane
Harrow
HA3 6NW

Do you sell parts to anywhere in the world?

We are happy to ship out to anywhere in the world, but the postage cost will be affected.  Select the items desired, and then use the postage section in the Shopping Basket to choose where you wish them to go and the postage charge will be adjusted.

What if I'm looking for a part for my pushchair and I can't find it on your website?

You can email us on parts@buggypitstopltd.com with a picture of the parts you are looking for, to see if we can help you.  We will do our best to source the part or make a suggestion to assist you.

SERVICE

What is an Express Service?

What does an Express Repair mean?

It means that you can get your pushchair repaired while you wait.  Available only at the Service Centre.

How much does an Express Repair cost?

We charge £54.00 labour plus parts for this service.

How do I book an Express Repair?

You book an online appointment for the day and time of your choice. 

Where can I get my pushchair fixed?

At our Service Centre: Unit 7 Viglen House Business Centre, Alperton Lane, Wembley, HA0 1HD

Can you provide me with a Free Estimate before I agree to the work? 

Yes. The first few minutes are used to assess and discuss with you what is needed to repair your buggy.  Once you have agreed, works will proceed.

What if I only want a small repair – do I still have to pay for an Express?

We use Managers discretion for certain jobs maintaining a fair and balanced approach. 

Can I have a Full Service as an Express?

As the Full Service is time consuming and takes approximately five working days, we are unable to offer it as an Express option, but you can have an Express Chassis Service costing £72.00. 

What services do you offer?
  • We can fix just about any issue you may have with your pushchair – if we support your make/model.
  • We can offer you an Express Repair service in which we can fix your pushchair whilst you wait.
  • We can service and clean your pushchair so that it’s both safe and clean for you and your baby.
  • We are approved repair agents for Maclaren and Stokke; our experts can advise you on your best options.
  • We sell spare parts if you wish to do your own repairs.
  • We scrap old pushchairs for parts and can supply parts which you can’t source elsewhere.
How do I know what's wrong with my pushchair?

The first thing we do when repairing a pushchair is a safety inspection.  

We will then be able to give you an accurate quotation on what’s wrong with your pushchair and how much it will cost to get it repaired. 

Why should I have my pushchair serviced?

Most of our customers will have a full service on their buggy when they are expecting another child.  This means the pushchair will be checked for safety, and cleaned hygienically for the new arrival.  This is very important for the child’s safety and comfort.

Can I have only the fabrics cleaned on my pushchair?

We can clean / treat fabrics separately if you give us or send us, either by post or by a Pitstop location, only the fabric elements of your stroller.

Do you clean car seats and other baby products?

We do also clean other baby products like Car Seats, Baby Bouncers, Play Mats & Highchairs.

How long does a service take?

At the present moment most of our services take up to a week to complete, unless you have booked an Express Repair appointment.

Do you repair any pushchair?

Although our expert mechanics are trained in pushchair repairs, we can only offer repairs to brands we can access spare parts for.  It is important you check the brands we support.

Do I need to make an appointment?

Only if you would like an Express Repair or Chassis Service, available at our Service Centre. 

Do you guarantee your work?

Yes, we will give you a 3-month warranty for all the work we have done and the parts we have fitted.

LOGISTICS

What is a Pitstop?

Travelling to our Service Centre is not always practical so around London we have arranged various locations where you can simply drop off your pushchair.  No packaging is required.

Once a week we collect/deliver to these Pitstops.

How do I get my pushchair to you?

We have various options.  You can:

  • Bring your pushchair to our Wembley Service Centre.
  • Drop your pushchair off at your nearest Pitstop.
  • Arrange a home collection.
How do I arrange for a collection?

If you would like your pushchair collected from your home you will need to follow these easy steps:

1. Complete the entire online booking-in form and submit it.

2. Pack your pushchair so that it will be safe for our courier to collect; don’t forget to enclose your name and contact number so we can marry it up with your online form once we have received the items.

3. We will contact you to confirm the collection arrangements.

How do I package my pushchair?

It is important that you package it safely in either a cardboard box or travel bag or a strong bin liner with padding.

Don’t forget to enclose your name!

Do I still need to pack the pushchair if you use your own drivers?

On occasion we are able to send a personal driver to collect your buggy.  If this option is available for your request, then we will contact you to discuss this.  If our driver can collect your buggy, there will be no need to package it.

Where do you collect from?

We can arrange collection from anywhere on the UK mainland. 

How much does a Courier cost?

The cost will be dependant on your package size.  On most occasions for a single buggy, the carriage will be £20 each way.

How long will I be without my pushchair?

Please allow 7 days if using a courier to allow for transportation, assessment, works to be carried out, and the delivery back.